Financial Consumer Agency of Canada

Strong consumer protection and consumer education will be important for open banking in Canada

Strong consumer protection and consumer education will be important for open banking in Canada FCAC survey shows Canadians’ knowledge and understanding of open banking is low
FCAC launches call for applications for Canada’s single external complaints body for banking

FCAC launches call for applications for Canada’s single external complaints body for banking
Statement by FCAC Commissioner: Making change that counts this International Women’s Day

Statement by FCAC Commissioner: Making change that counts this International Women’s Day
Speech by Commissioner Judith Robertson ̶ CPA Canada Mastering Money Conference

Speech by Commissioner Judith Robertson ̶ CPA Canada Mastering Money Conference
Statement to entities engaging in crypto-asset activities or crypto-related services

Statement to entities engaging in crypto-asset activities or crypto-related services
Speech by Commissioner Judith Robertson for the Launch of Financial Literacy Month

Speech by Commissioner Judith Robertson for the Launch of Financial Literacy Month
Financial Literacy Month 2022 Kick-Off

Financial Literacy Month 2022 Kick-Off Financial Consumer Agency of Canada and organizations across the country focus on advancing the National Financial Literacy Strategy and helping Canadians manage debt.
Financial Literacy Month virtual launch event

Financial Literacy Month virtual launch event From: Financial Consumer Agency of Canada
Statement from FCAC on the publication of independent evaluations of external complaints bodies

Impartial and effective complaint handling is an important contributor to consumer protection and enhances consumer confidence in financial institutions and the financial system.
New and enhanced protections for bank customers

Starting June 30, Canadians will benefit from new and enhanced protections in their dealings with banks. The protections fulfil commitments made by the federal government in 2018 to introduce a new Financial Consumer Protection Framework (Framework) in the Bank Act.
FCAC mystery shopping report shows banks need to do more to ensure positive outcomes for all consumers

Today, the Financial Consumer Agency of Canada (FCAC) released the results of a mystery shopping exercise conducted at Canada’s 6 largest banks.
Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the 2022 Payments Canada SUMMIT

FCAC’s role is to protect consumers of financial products and services and we do that by overseeing compliance by federally regulated financial institutions with consumer protection and market conduct requirements.
Breaking gender bias in the financial world

Breaking gender bias in the financial world
Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the ABLE Fall Virtual Series

As many of you know, the mandate of the Financial Consumer Agency of Canada — or FCAC — is to protect financial consumers.
Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, Launch of Financial Literacy Month, November 1, 2021

I’m Judith Robertson, the Commissioner of the Financial Consumer Agency of Canada.I’m delighted to be with you to launch the 2021 edition of Financial Literacy Month.
FCAC launches Financial Literacy Month 2021

Today, FCAC Commissioner Judith Robertson is launching the 11th annual Financial Literacy Month at a national virtual event, bringing together people and organizations from across the country that share a commitment to advancing financial literacy in Canada.
Media advisory: Judith Robertson, Commissioner of the Financial Consumer Agency of Canada, to launch Financial Literacy Month 2021

Judith Robertson, Commissioner of the Financial Consumer Agency of Canada (FCAC), will launch the 11th annual Financial Literacy Month at a virtual event on Monday, November 1 at 1:00 p.m ET.