Financial Consumer Agency of Canada

1. Statement from FCAC on the publication of independent evaluations of external complaints bodies

   Impartial and effective complaint handling is an important contributor to consumer protection and enhances consumer confidence in financial institutions and the financial system.

2. New and enhanced protections for bank customers

   Starting June 30, Canadians will benefit from new and enhanced protections in their dealings with banks. The protections fulfil commitments made by the federal government in 2018 to introduce a new Financial Consumer Protection Framework (Framework) in the Bank Act.

3. FCAC mystery shopping report shows banks need to do more to ensure positive outcomes for all consumers

   Today, the Financial Consumer Agency of Canada (FCAC) released the results of a mystery shopping exercise conducted at Canada’s 6 largest banks.

4. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the 2022 Payments Canada SUMMIT

   FCAC’s role is to protect consumers of financial products and services and we do that by overseeing compliance by federally regulated financial institutions with consumer protection and market conduct requirements.

5. Breaking gender bias in the financial world

   Breaking gender bias in the financial world

6. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the ABLE Fall Virtual Series 

   As many of you know, the mandate of the Financial Consumer Agency of Canada — or FCAC — is to protect financial consumers.

7. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, Launch of Financial Literacy Month, November 1, 2021

   I’m Judith Robertson, the Commissioner of the Financial Consumer Agency of Canada.I’m delighted to be with you to launch the 2021 edition of Financial Literacy Month.

8. FCAC launches Financial Literacy Month 2021

   Today, FCAC Commissioner Judith Robertson is launching the 11th annual Financial Literacy Month at a national virtual event, bringing together people and organizations from across the country that share a commitment to advancing financial literacy in Canada.

9. Media advisory: Judith Robertson, Commissioner of the Financial Consumer Agency of Canada, to launch Financial Literacy Month 2021

   Judith Robertson, Commissioner of the Financial Consumer Agency of Canada (FCAC), will launch the 11th annual Financial Literacy Month at a virtual event on Monday, November 1 at 1:00 p.m ET.