Financial Consumer Agency of Canada

1. Financial Literacy Month 2023: Managing Your Money in a Changing World

   Financial Literacy Month 2023: Managing Your Money in a Changing World

2. Designation of Canada’s single external complaints body for banking 

   Designation of Canada’s single external complaints body for banking

3. Financial Consumer Agency of Canada publishes industry guideline to help protect Canadians with existing mortgages

   Financial Consumer Agency of Canada publishes industry guideline to help protect Canadians with existing mortgages

4. Backgrounder: Financial Consumer Agency of Canada Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances 

   Backgrounder: Financial Consumer Agency of Canada Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances

5. Media availability on the Guideline on existing consumer mortgage loans in exceptional circumstances

   Media availability on the Guideline on existing consumer mortgage loans in exceptional circumstances

6. Speech given by Jason Bouzanis, Assistant Commissioner, Public Affairs — Financial Education Day of the Autorité des marchés financiers

   Speech given by Jason Bouzanis, Assistant Commissioner, Public Affairs — Financial Education Day of the Autorité des marchés financiers

7. Strong consumer protection and consumer education will be important for open banking in Canada

   Strong consumer protection and consumer education will be important for open banking in Canada FCAC survey shows Canadians’ knowledge and understanding of open banking is low

8. FCAC launches call for applications for Canada’s single external complaints body for banking

   FCAC launches call for applications for Canada’s single external complaints body for banking

9. Statement by FCAC Commissioner: Making change that counts this International Women’s Day

   Statement by FCAC Commissioner: Making change that counts this International Women’s Day

10. Speech by Commissioner Judith Robertson  ̶  CPA Canada Mastering Money Conference  

    Speech by Commissioner Judith Robertson ̶ CPA Canada Mastering Money Conference

11. Statement to entities engaging in crypto-asset activities or crypto-related services

    Statement to entities engaging in crypto-asset activities or crypto-related services

12. Speech by Commissioner Judith Robertson for the Launch of Financial Literacy Month

    Speech by Commissioner Judith Robertson for the Launch of Financial Literacy Month

13. Financial Literacy Month 2022 Kick-Off

    Financial Literacy Month 2022 Kick-Off Financial Consumer Agency of Canada and organizations across the country focus on advancing the National Financial Literacy Strategy and helping Canadians manage debt.

14. Financial Literacy Month virtual launch event  

    Financial Literacy Month virtual launch event From: Financial Consumer Agency of Canada

15. Statement from FCAC on the publication of independent evaluations of external complaints bodies

    Impartial and effective complaint handling is an important contributor to consumer protection and enhances consumer confidence in financial institutions and the financial system.

16. New and enhanced protections for bank customers

    Starting June 30, Canadians will benefit from new and enhanced protections in their dealings with banks. The protections fulfil commitments made by the federal government in 2018 to introduce a new Financial Consumer Protection Framework (Framework) in the Bank Act.

17. FCAC mystery shopping report shows banks need to do more to ensure positive outcomes for all consumers

    Today, the Financial Consumer Agency of Canada (FCAC) released the results of a mystery shopping exercise conducted at Canada’s 6 largest banks.

18. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the 2022 Payments Canada SUMMIT

    FCAC’s role is to protect consumers of financial products and services and we do that by overseeing compliance by federally regulated financial institutions with consumer protection and market conduct requirements.

19. Breaking gender bias in the financial world

    Breaking gender bias in the financial world

20. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, for the ABLE Fall Virtual Series 

    As many of you know, the mandate of the Financial Consumer Agency of Canada — or FCAC — is to protect financial consumers.

21. Opening remarks by Judith Robertson, Commissioner, Financial Consumer Agency of Canada, Launch of Financial Literacy Month, November 1, 2021

    I’m Judith Robertson, the Commissioner of the Financial Consumer Agency of Canada.I’m delighted to be with you to launch the 2021 edition of Financial Literacy Month.

22. FCAC launches Financial Literacy Month 2021

    Today, FCAC Commissioner Judith Robertson is launching the 11th annual Financial Literacy Month at a national virtual event, bringing together people and organizations from across the country that share a commitment to advancing financial literacy in Canada.

23. Media advisory: Judith Robertson, Commissioner of the Financial Consumer Agency of Canada, to launch Financial Literacy Month 2021

    Judith Robertson, Commissioner of the Financial Consumer Agency of Canada (FCAC), will launch the 11th annual Financial Literacy Month at a virtual event on Monday, November 1 at 1:00 p.m ET.